Get in touch

The address

Everything reaches the same inbox: hello@orchidlines.com. Bug reports, tool requests, corrections, legal notices and advertising questions all go there. There is no ticket number, no support portal, and no account to sign into first.

Messages are read by a person, usually within a few days. If something on the site is plainly broken, say so in the subject line and it will be looked at sooner — a tool that gives a wrong answer is worse than a tool that is missing, and it gets treated that way.

Why there is no contact form

Every other page here makes the same promise: what you open in a tool never leaves your device. A contact form would quietly break it. A form posts what you typed to a server, and usually to a third-party form service that keeps your address and your message alongside it. Having spent nine hundred pages explaining that nothing is uploaded, this would be an odd place to put an upload.

So the link above opens your own mail program instead. Your message travels from your mail provider to ours and never passes through this website at all. If the link does not open anything — some browsers have no mail program set up — copy the address by hand into whatever you normally use.

Reporting a bug

These tools run on your device, which means they run on your browser, your operating system and your hardware. A fault you hit may be impossible to reproduce here without knowing what you were using. Four lines is usually enough:

• The address of the tool — the full link from your address bar, not just the tool's name. Several tools have similar names.
• Your browser and version, and whether you are on Windows, macOS, Linux, Android or iOS. Chrome, Firefox and Safari genuinely differ in what they support.
• What you did, in the order you did it.
• What happened, and what you expected instead. "It did not work" is hard to act on. "The exported video had no sound" is a bug that can be found in an afternoon.

Please do not attach the file you were working on. It is rarely necessary, it may be private, and this side of the conversation would rather not have it. A description — the format, roughly how big, how long if it is audio or video — is more useful and costs you nothing.

If the browser showed an error, its text helps a great deal. Press F12, open the Console tab, and copy anything in red.

Requesting a tool

New tools are added most weeks, and emailed requests are a large part of how the list gets chosen. What helps most is the problem rather than the solution: describe the job you were trying to do and what you ended up doing instead. That often turns out to be answerable with a tool nobody had thought of.

Worth knowing before you write: anything that fundamentally needs a server is out of scope, however useful it would be. That rules out sending email, keeping your work between visits, fetching pages from other sites, and anything that must run while your browser is closed. It is not a lack of interest — it is the one rule the whole site is built on.

Corrections

Many of these tools do arithmetic: mortgages, unit conversions, nutrition, statistics, dates. If you have checked a result against a source you trust and the two disagree, that is the most valuable message this inbox receives. Send the numbers you put in, the answer you got, the answer you expected, and where your expected answer came from. Corrections of this kind are acted on before anything else.

The same goes for the written explanation under each tool. If a sentence is wrong, out of date, or describes a button that is no longer there, it should be fixed rather than left to mislead the next reader.

Privacy and your data

Because the tools upload nothing, there is no account, no stored file and no user profile to request a copy of or ask to have deleted. What the site does collect — anonymous analytics, and advertising cookies where you have allowed them — is set out in the privacy policy, along with how to withdraw consent and how to opt out of personalised advertising.

If you have a data protection question the privacy policy does not answer, write to the address above with "privacy" in the subject.

Copyright and content complaints

If you believe something published on this site infringes your copyright or another right you hold, email the address above with "copyright" in the subject. Include the exact address of the page, identification of the work you say has been infringed, and a way to reach you. Complaints are reviewed on their merits, and material that should not be here is removed.

One point worth clearing up, because it comes up: the site does not host, store or publish anything you process with the tools. Your files are opened by your own browser and never reach this service, so there is nothing here to take down. If you have found your material republished somewhere, that somewhere is not OrchidLines.

Advertising and business enquiries

The site is funded by advertising through Google AdSense and nothing else — no sponsored tools, no paid placements in the tool list, and no affiliate links dressed up as recommendations. Enquiries are welcome at the same address, but direct ad sales are not currently offered, so a proposal for a paid link or a sponsored article will be declined politely.

What this inbox cannot do

• Recover a file. Nothing you open is stored on any server at any point, so nothing can be retrieved afterwards. Always work from a copy of anything irreplaceable.
• See what you saw. There are no server logs of your session, because there was no server in your session. This is why bug reports need describing rather than looking up.
• Give professional advice. The calculators are working tools, not financial, legal, medical or engineering advice, and no reply from this address should be treated as any of those.

Before you write

Two things answer a good share of what arrives. Every tool has its own instructions further down its own page, written for that tool rather than as a generic help article. And the about page explains how browser-based tools work, including how to check for yourself — with your own network inspector, or simply by pulling the plug — that nothing is being uploaded.

If neither helps, write. A question that had to be asked usually means something on the site was not clear enough, and that is worth knowing.